"Can I say how impressed I am with your service? I never have to remind you about a task. It simply gets done in a twinkling of an eye. This is worth every penny because I know that together we can get my business moving in the direction it needs to go. It is super refreshing."
Tuned10x is a team of website support and development specialists who have been building and optimising the performance of websites for over 10 years. We have worked on a white-label basis with marketing agencies around the world. So we have worked on a wide variety of business websites.
Founder Justin Meadows started out improving SEO on websites. But now we have evolved to take a holistic approach to improving Design Flow, Trust, Lead Generation & Funnels, Speed, Mobile Experience and Content Quality as these work together to improve your business results.
|What does 'Minor Change' mean?|
Minor website tasks are any *Group of Tasks* requested that will take 1 hour or less to complete.
This can include updating small sections of your website, adding content you've supplied (pages, products, blog posts, images etc), re-styling a section of your website, fixing small issues, etc.
Requesting more than 1 hours worth of work will need to be quoted in advance based on your hourly rate.
|What Does 'Advice on making the most out of KLEQ' mean?|
More than just doing what you request us to change, we will also take the time to get to understand your business and your goals. We will take a look at how you are currently using KLEQ, and we will give recommendations on any other features you could utilise to reach your business goals.
|What does 1 hour support response time mean?|
Our support team are monitoring our email support desk 24 hours a day. We aim to reply to any request or question within an hour (usually much faster).
Plus we give higher priority to any Urgent issues that might be affecting your business.
|Can I call you guys up?|
We don’t offer phone support, so if you have an urgent concern, your best option is to email us. We’ll reply quickly.
But if you want to talk to someone about your situation and your needs, you can book in a time here for a video call with our director - https://www.tuned10x.com/book
|Is there a contract period?|
No, we don’t believe in lock-in contract periods, we work on a month by month basis, confident in the fact that we provide enough value to your business that you won’t want to cancel. But if for some reason you do, you can cancel at any stage.
|Do we outsource?|
No, we do not outsource our Development and Support services. All of our developers and support staff are 100% hired full-time, in-house.
Other agencies outsource to us :)